Customer Feedback

Frequently Asked Questions

1. What is your turn-around time for service calls?
Emergency calls- It is not unusual for us to have a Service Specialist on the job within two hours. If parts need to be ordered, we will provide a temporary fix to the problem and complete the repair promptly.

Regular calls- Service calls are typically completed within 2-3 business days, unless otherwise specified.

2. Are estimates necessary for all jobs?
Estimates are not needed for small jobs and projects. Once you call LoneStar Property Solutions, we will ask a few questions to better determine your need. Most likely, we can schedule a Service Specialist to handle your requests within 1-2 days.

3. Is any job too small?
No, all requests are important and our professional Service Specialists take pride in helping with your updates and repairs.

4. Do you charge for an estimate?
No. Estimates are free. Just contact LoneStar Property Solutions via phone call or email and we will be happy to schedule a time to meet with you and provide a solutions-based estimate. Our job is to make your life easier.

5. Do you have insurance?
LoneStar Property Solutions is fully covered. Our certificate of insurance is available upon request.

6. How do I place a service call?
Service calls may be placed on line (see Contact page) or via phone. Please call 817-590-4499 for immediate attention.

7. What are your hours?
Normal business hours are Monday – Saturday: 8:00 am – 6:00 pm

8. What do you do?
We provide repairs, updates and maintenance solutions for home owners and businesses, freeing you of concerns over your valuable property. Some of the services we provide include 1-2 hour jobs and projects: general handyman, tape and bed, interior and exterior paint, plumbing and electrical. Larger projects range from: rehabbing an investment property to completing a build-out for a commercial business to completing a make-ready for a home-owner preparing to sell. All jobs are customized to your requests. Please see the Services section for greater detail.

9. Do you provide a guarantee?
Yes, we do. We are 100% committed to your satisfaction. If any part of the job does not meet your standards, we will repair it, replace it or refund your money.

10. Why should I call you instead of someone else?
We have a professional reputation in the community, with over 45 years’ experience and core values centered on a Christian foundation and a 5-Star Solution. Please see the About Us section for greater detail.

Call Now For Your FREE Consultation: 817-590-4499